Refund & Cancellation Policy
Last updated: 31 July 2026
This policy covers GREEN subscription billing only — it does not cover orders placed with individual tenants' stores, which are each merchant's own responsibility.
Free trial
Plans with a free trial are billed only after the trial period ends, via bKash, at the plan price shown at signup. Cancel any time before the trial ends to avoid being charged.
Cancelling your subscription
You can cancel a paid subscription at any time from your account settings. Cancellation stops future billing; you keep access to your current plan until the end of the billing period you've already paid for, after which your workspace moves to the free tier (or is suspended, if no free tier applies).
Refunds
- Subscription fees are generally non-refundable for partial billing periods once a cycle has started.
- If you were charged in error — a duplicate charge, or a charge after you'd already cancelled — contact us and we'll refund it.
- Approved refunds are returned to the original bKash account used for payment, typically within 7–10 business days.
Failed or declined payments
If a renewal payment fails, we'll notify you and give you a grace period to update your payment method before any downgrade or suspension takes effect.
Downgrades & plan changes
Switching to a lower-priced plan takes effect at the start of your next billing cycle; you won't be charged again mid-cycle for the change. Upgrading takes effect immediately, and any difference is billed at your next renewal.
How to request a refund
Email us with your account details and the reason for the request, and we'll respond within a few business days.